D&D Warranty & Return Policy
D&D Global, Inc. products are warranted to be free from defects in material and workmanship, under normal service and operating conditions, for a period of 90 days. This warranty does not apply to products that have been improperly installed or have been subject to any improper use. If available, a defective product will be replaced free of charge.
This limited warranty is offered in lieu of all other warranties, express or implied, including warranty of merchantability and fitness for a particular purpose. Additionally, D&D Global, Inc. shall not be liable for any other costs or damages, including but not limited to, incidental or punitive damages, special or consequential damages, lost profits or lost revenue. Further, D&D Global, Inc. shall not be liable for any shipment errors or delays caused by a courier.
In the event that a customer is delivered an incorrect product, the customer must contact D&D Global, Inc. within 45 days of the invoice date so that the correct product can be shipped to the customer.
A customer may return a product without a defect within 6 months as long as it is in new and unused condition. Customer must receive prior authorization and necessary documentation from D&D Global, Inc. before returning the product. All returns will be subject to a 25% restocking fee and all shipping costs will be the customer’s responsibility. Please note, no returns will be accepted on special order belts (i.e. – OEM belts, custom ordered belts, outsourced belts, banded belts and timing belts that have been cut from a larger band or width).
An RMA (Return Merchandise Authorization) may be obtained on our website by logging into your Customer Portal/New B2B Portal and requesting a return within your purchase history. Additionally, an RMA may be received by contacting D&D Global, Inc. via email at firstname.lastname@example.org or by calling (877) 784-9267 and providing the purchase order number and product number.