FAQs
When will I receive my order?
Standard Shipping: Orders placed should be received within 3-5 business days. Orders placed on Saturdays, Sundays, or public holidays are handled on the Monday or the first working day after (working days exclude Saturdays, Sundays, and public holidays).
Overnight Shipping: Orders placed before 2:30 pm should be received the next business day. Orders placed on Saturdays, Sundays, or public holidays are handled on the Monday or the first working day after (working days exclude Saturdays, Sundays, and public holidays).
International Shipping: Orders placed should be received within 6-18 business days. Orders placed on Saturdays, Sundays, or public holidays are handled on the Monday or the first working day after (working days exclude Saturdays, Sundays, and public holidays).
How can I cancel my order?
Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. If your order is processed and on its way to you and you’d like to return it, you can request a RMA. Please email us at sales@ddglobal.com if you’re in this situation.
Can I return my order?
In order to return a product, you must receive prior authorization and documentation from D&D before sending the product back. We are unable to accept packages without prior authorization and the correct documentation.
An RMA (Return Merchandise Authorization) may be obtained on our website by logging into your Customer Portal/New B2B Portal and requesting a return within your purchase history. Additionally, an RMA may be received by contacting D&D Global, Inc. via email at sales@ddglobal.com or by calling (877) 784-9267 and providing the purchase order number and product number.
In the event that a customer is delivered an incorrect product, the customer must contact D&D Global, Inc. within 45 days of the invoice date so that the correct product can be shipped to the customer.
A customer may return a product without a defect within 6 months as long as it is in new and unused condition. Customer must receive prior authorization and necessary documentation from D&D Global, Inc. before returning the product. All returns will be subject to a 25% restocking fee and all shipping costs will be the customer’s responsibility. Please note, no returns will be accepted on special order belts (i.e. – OEM belts, custom ordered belts, outsourced belts, banded belts and timing belts that have been cut from a larger band or width).
What types of payments do you accept?
We accept Visa, MasterCard, American Express, Discover, check, wire payments, and ACH.
Do you ship internationally?
Yes, we do ship internationally. Upon checkout, you can select standard shipping which takes approximately 14-18 business days to arrive after being shipped to you, OR priority shipment which takes 6-10 business days and includes more detailed tracking information. International customers assume responsibility for any duties and/or taxes that may be incurred from customs.
What happens if I never receive my order?
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
What happens if I enter the incorrect address?
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
What carrier services do you offer?
FedEx (Federal Express)
UPS (United Parcel Service)
USPS (United States Postal Service)
DHL
SpeeDee Delivery
LTL freight
Do you offer free shipping?
Yes! D&D is happy to cover the cost of shipping on qualifying orders.
- B2B/online orders of $750+
- Email/phone/fax orders of $1000+
*This applies to qualifying domestic orders – no international*