FAQs

How do I search for belts on the customer center?

  • When you are entering in a sales order as soon as you start typing it out there should be results, you can choose from this list of results or keep typing the full part number. There is a wildcard symbol you can use as well to help identify the belt you are searching for. When searching, use the “%” symbol to act as a wildcard for any letter or string of letters before or after what you are searching for. For example, if you are searching for a banded B120, you can use the wildcard like this: “%/B120” and it will retrieve all the part numbers we have for each band of B120.

How do I find out about lead times for belts?

  • If you require lead times for specific belts, please contact your Inside Sales Rep or email purchasing@ddglobal.com

How can I obtain tracking information?

  • If you need to find tracking for a shipment, utilize the “Quick Search” option on the left-hand side of the page. Choose the “Type” as Invoice and then enter in your Invoice Number or PO number and you can then preview your invoice which will contain your tracking information.

Who do I contact about issues I have with my order?

  • If you encounter any issues with your orders please contact our customer service by calling in at 877-784-9267 or by emailing sales@ddglobal.com